Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Melia Grove, we believe that gambling should only ever be viewed as a form of entertainment, similar to going to the movies or dining out. It should never be considered a way to earn money or solve financial problems. Betting sites should only be used with money you can afford to lose, and gambling should always remain fun and within your control.

We're committed to promoting responsible gaming practices and supporting our players' wellbeing.

Age Verification

In Australia, you must be 18 years of age or older to gamble legally. All players must verify their age before accessing any betting services on our site. We take age verification seriously and maintain strict compliance with Australian gambling laws.

If you're under 18, please do not attempt to register or place bets. If you're aware of a minor gambling, please report it to the relevant authorities.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone you know, it's time to seek help:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Your Gambling: Keeping gambling activities secret from family or friends
• Loss of Control: Gambling longer or with more money than intended
• Neglecting Responsibilities: Missing work, school, or family commitments due to gambling
• Financial Difficulties: Borrowing money to gamble or pay off gambling debts
• Mood Changes: Becoming anxious, irritable, or depressed when unable to gamble
• Escalating Stakes: Needing to bet larger amounts to feel the same excitement
• Failed Attempts to Stop: Repeatedly trying and failing to reduce or quit gambling
• Relationship Strain: Gambling causing conflict with loved ones
• Using Gambling to Escape: Gambling to relieve stress, anxiety, or other negative emotions

If you recognise any of these signs, please reach out for support immediately.

Self-Help Tools & Player Controls

We provide several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the amount you're willing to lose over a given period
• Betting Limits: Control the maximum stake you can place on individual bets
• Reality Checks: Receive regular reminders of how long you've been playing and how much you've wagered
• Session Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from our platform if you feel your gambling is out of control

These tools are available in your account settings. We encourage all players to use them proactively to maintain healthy gambling habits.

Support Organisations

If you or someone you know is struggling with gambling, professional help is available. Here are key support organisations:

Australia

• Gambling Help Online – Free, confidential counselling and support
  www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call)

United Kingdom

• GamCare – Free support and counselling
  www.gamcare.org.uk
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk

Canada

• Responsible Gambling Council
  www.responsiblegambling.org

United States

• National Council on Problem Gambling
  www.ncpgambling.org
  National Helpline: 1-800-522-4700

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
  Telephone Counselling: 0800 1 372 700 (free and confidential)

All of these organisations offer free, confidential support and can be contacted at any time, day or night.

If You Need Help

Seeking help is a sign of strength, not weakness. If you believe your gambling has become a problem, or if you're concerned about someone else's gambling, please reach out to one of the support organisations listed above immediately.

Remember: You are not alone, and help is available.